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How Can We Help?

Please select a topic below related to your inquiry. If you don't find what you need, fill out our contact form.

Check your inbox for a shipping confirmation email, which includes a link to track your Masq package. Still can’t find it? Just pop in your email address and order number here, and we’ll give you all the details on where your package is and when it’s expected to arrive.

All packages are shipped within 3-5 working days and delivery times will vary based on your location. Typical shipping windows are 4-5 working days after it leaves the warehouse.

Having technical issues checking out? From our experience, checkout issues are typically related to the web browser being used. So if you’re having some technical difficulties, the first step is to upgrade to the latest version of one of the following browsers: - Google Chrome - Mozilla Firefox - Apple Safari Note: We do not recommend using Internet Explorer at this time, as it tends to clash with the HTML5 and JavaScript behaviors used by our site.