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Shipping Policy & Return Policy


Shipping Policy & Return Policy

For urgent deliveries please feel free to call us, and we will do what we can.  

100 % Secure Online Ordering

Our shopping cart uses state of the art technology to ensure your credit card information is secure.

 

Order Processing and Timing: Our normal business hours are Monday-Friday, 8:00 am - 5:00 pm PST. (with the exception of holidays). Over 90% of our orders are processed and shipped within 3 business days. We do our best to make this happen; however, it is not guaranteed. If you absolutely need the order by a certain date, please call or email us. Depending upon the order and our level of business we will try to meet your timing. If meeting your timing requirements requires us to incur incremental overtime, we will sometimes charge an expediting fee which may be in addition to expedited shipping fees.  Most of the time we are able to meet any customer requirement.

If you have to have it by a certain date, please call us, and we will do all we can to get it to you by your required date. Extra fees may apply.

Shipping Options - (See map below for transit times) – NOTE: UPS does not count Saturday or Sunday as a shipping day.

Orders will be shipped via UPS Ground, FedEx Ground, USPS Priority Mail or your choice of UPS or FedEx 2nd Day/Next Day Air. Please allow 3-10 business days from the time of order for delivery (some orders may take longer depending on manufacturing time and final delivery location).

 

Shipping and Handling charges: Shipping fees are our largest cost after labor and material.  We work diligently to keep this cost reasonable, but it is a challenge. We have contracts with all three major parcel shippers. For standard shipping we choose the most efficient provider depending upon the size and weight of the package and the shipping location.   For Continental US (not AL, HI) charges are below.

 Order Total

Ground/Mail

UPS or FedEx 2nd Day

UPS or FedEx Next Day

$0.00-$25.99

$8.99

$18.00

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$26.00-$39.99

$9.99

$24.00

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$40.00-$54.99

$11.99

$30.00

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$55-$75.00

13.99

$36.00

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$75.00-99.99

FREE

$44.00

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$100.00- unlimited

Free

The greater of $44 or 35% of the order.

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Shipping charges are based on delivery location being commercial, residential, rural, extended delivery area or P.O. Box.

**We encourage ground shipping. ** **We cannot ship Next Day and 2nd Day to P.O. Boxes. **

Shipping to Alaska, Hawaii, Puerto Rico, APO/FPO Addresses
Orders are sent via US Mail starting at $15.00 to AK and HI (Actual amount is based on the order total). Puerto Rico and APO/FPO addresses start at $12.00. Please allow two additional days (from ground shipping schedule) for delivery.

*Depending on the package size, weight, and final delivery location we reserve the right to charge additional oversize package fees or extended delivery zone fees order placed. *Some items will come with a “Oversize Package Charge” even though they qualify for Free Shipping. Since UPS charges us by carton dimension some larger items on certain materials will show this extra oversize charge” In some cases, final delivery price from UPS or FedEx will exceed our published rate for GROUND and 2nd DAY AIR. If this happens, we will contact you by phone or email for permission to charge the additional amount needed to match the published rate. Examples of this would-be UPS fuel surcharge amounts and Extended Delivery Area charges.

Finally, our pricing algorithm is imperfect. On average we subsidize our packing and shipping costs.  If you believe that your order is overcharged, please ask. If your shipping costs are not aligned with our costs we will adjust.

Note: If you would like to request overnight or 2nd Day shipping, please call - *PLEASE NOTE: 2nd Day or Next Day Air is only guaranteed from the time the product departs from our warehouse which can be up to 3 business days (during normal business hours Monday - Friday) from the time the order is placed. The customer may call and request expedited production and processing if they need it to go the same day or the next day; however, an expedited production fee may apply in addition to expedited shipping fees.

If you have any questions, or need expedited shipping, please contact customer service.

Return Policy: All returned items must be in their original condition: unworn, Unopen, unwashed, undamaged, and with all original tags attached. All Health Items are not returnable.

We reserve the right and inspect items determine if a refund is do!

 

Once we receive the product, we will credit your original payment method with the cost of what you paid for the returned product excluding the price of shipping. 

MAKING A RETURN

  1. You MUST include the packing slip with your (item(s) or your return/ exchange cannot be processed. If you misplaced your packing slip or it was not originally included, then please include a piece of paper with your order #, details, name, address, what item you are returning and why.
    2. Circle the items being returned and mark the appropriate return code. 
    3. Securely and seal your item(s) and invoice in an appropriate shipping box.
    4.Please ship with your preferred shipping service (recommended to ship via UPS or Insured Parcel Post):